Refund & Cancellation Policy
Please read this policy carefully before depositing funds or purchasing proxy redeem codes on proxycode.shop.
How to Submit a Refund Request
To initiate a refund request for an eligible order or unspent wallet balance, you must send an email directly to our billing department at payments@proxycode.shop with your Order ID.
Subject: Refund Request - Order ID: [Your Order ID Here]
// Copy and paste into your email body:
• Order ID: #ord_... (found in your Dashboard > Orders)
• Registered Email: your_email@domain.com
• Reason for Request: (e.g. 40-Min SLA expired, unspent wallet withdrawal)
• Preferred Payout Destination: Binance Pay ID / JazzCash / Easypaisa / USDT (TRC-20)
• Payout Details: [Your Account Number or Binance ID]
1. Digital Goods & Careless Purchases (Non-Refundable)
Due to the nature of digital inventory, proxy redeem codes are single-use cryptographic tokens. The moment a redeem code is revealed on your screen or delivered to your dashboard, it is permanently marked as SOLD in the provider’s inventory and cannot be revoked.
• Refunds will NOT be granted if a code was purchased carelessly, by mistake, without reading proxy specifications, or if your target website/target service blocked your proxy protocol.
2. Unused Wallet Balance Withdrawals (30% Processing Fee)
If you deposited funds into your on-site wallet via JazzCash, Easypaisa, SadaPay, NayaPay, or Binance and wish to withdraw your remaining unspent balance, you may request a balance refund by emailing payments@proxycode.shop.
*The 30% deduction covers inbound payment gateway transaction costs, manual banking transfer fees, currency conversion, and anti-money laundering compliance.
3. The 40-Minute SLA Guarantee (Datacenter & Static ISP)
For custom provisioned products (Static Clean ISP and Datacenter pools), providers are legally committed to an urgent 40-minute delivery window.
- If a provider delivers within 40 minutes, the order is fulfilled and completed.
- If the 40-minute timer expires without delivery, our system triggers an immediate Admin Overdue Alert. You are entitled to an immediate 100% full wallet credit refund (0% deduction) or instant provider re-assignment. Email payments@proxycode.shop with your Order ID to claim immediate wallet balance restoration.
4. Chargebacks and Fraud Prevention
Filing an unauthorized bank dispute or chargeback without contacting our support team first will result in immediate and permanent termination of your account, revocation of all active proxy credentials, and permanent blacklisting of your payment identities.
5. Locating Your Order ID for Fast Processing
Every purchase generates a unique order tracking code in the format #ord_.... Including this ID in your email allows our automated billing filters to pull your order history instantly without delays.
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